Reporting a damaged, incorrect, or missing order

1. Items that are damaged, incorrect, or not received within 30 days [excluding shipments marked as delivered on the carrier's website, such as USPS or Canada Post] qualify for a complimentary replacement within 7 business days.
2. If more than 7 days have passed since your delivery date, we regret to inform you that we cannot provide a replacement.
3. All sales are considered final. If you have received a defective or wrong item, or if your order has not arrived after 30 days [excluding shipments confirmed as delivered by the carrier's website, like USPS or Canada Post], we will issue a replacement instead of a refund.

Damaged Item

1. A new order will be processed with the same shipping method used for your original item.
   
   1. Kindly provide three photos of the received item from different angles, as this will assist us in speeding up your replacement order.
   2. If a replacement is initiated, you do not need to return the damaged item to us.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.