When should I expect my package?

Shipping

1. Your order will be shipped within 1 to 5 business days. Delivery times are 7 to 20 business days for US and 10 to 25 business days for international shipping.
   • If it is still within 5 business days of placing your order:
     • Your order will be shipped within 1 to 5 business days from the order date. If it ships sooner, you’ll receive an email with your shipping confirmation and tracking number at the email address provided during checkout.
     • If you haven’t received your tracking number by the 5th business day, please check your junk or spam folders.
     • If the email is not there, please reach out to us via our Contact Form page so we can assist.
   • If it’s beyond 5 business days from your order date:
     • If your order hasn’t shipped by the 6th business day, please be assured that our team is already aware of the delay and has escalated the issue to our fulfillment team.
     • Kindly allow us an additional 3 business days to send you an update with your tracking number.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:
     • The initial scan of the package may occur only when it arrives at a regional hub near its destination. This is particularly common during peak shipping periods when packages are processed in large quantities. Until this first scan happens, the carrier may not confirm receipt of the package.
     • The first scan may only take place upon delivery.
     • There could be delays in updating the tracking database.
     • Some shipments, such as Standard International shipments, are not trackable. Please rest assured that your package will arrive by the 20th or 25th business day at the latest.
   • Beyond 20 (for US) or 25 (for international) business days.
     • If your tracking information remains unchanged after this period, please allow an additional 5 business days for your package to be delivered. Typically, packages arrive on or shortly after the 20th or 25th business day.
   • Beyond 30 (for US) or 35 (for international) business days.
     • As a small business, the last thing we want is for our valued customers to be concerned about their orders. We want to assure you that we have a dedicated team closely monitoring these delays and have escalated the issue to the fulfillment manager to resolve it promptly.
     • We kindly ask for your patience as we investigate, this matter, and we will follow up with you via email within 2 to 5 business days.

How are shipping and delivery dates calculated?

1. We estimate delivery times by adding the transit duration to the projected shipping date.

2. Transit time is determined by the shipping speed you select. We calculate transit time in business days, excluding Saturdays and Sundays unless a weekend delivery option is available during checkout. We also factor in holidays when determining transit time.
3. For certain delivery dates, we may display an "order within" countdown timer. This indicates the timeframe in which you need to place your order to ensure delivery by the specified date. Please note that this date may change before you finalize your order. Your order confirmation email will include the confirmed delivery date.
4. For Free Shipping, your order will be delivered within 7 to 25 business days. We process and ship your order using the most cost-effective methods to provide free shipping. If you see that your items haven't shipped yet, there's no need to worry. While it may take a bit longer than expected to ship your order, we will ensure it arrives within the 7 to 25 business day timeframe.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.